Returns & warranty
Seven days to change your mind on anything unused, and twelve months of cover against manufacturing defects. If something is genuinely wrong with a product we sold you, we will sort it out.
Returns — 7 days
You can return an item within 7 days of receiving it if:
- It is unused and in its original condition
- The original packaging is intact
- You have your order reference
For a change of mind, return shipping is at your cost, and the original $40.00 delivery fee is not refunded. If the item was faulty or we sent the wrong thing, we cover everything including collection.
What cannot be returned
- Bags that have been used. Hung, hit, or with the base filled. A filled BOB base cannot be restored to saleable condition.
- Hand wraps that have been opened and worn. Hygiene, straightforwardly.
- Brackets that have been mounted. Drilled and bolted hardware shows it, and we cannot resell it.
This is exactly why we keep everything set up at Lower Delta Road. Ten minutes with the real thing prevents nearly every change-of-mind return.
Warranty — 12 months
Everything we sell carries a 12-month warranty against manufacturing defects, running from the date of delivery or collection.
Covered
- Stitching failure at straps, seams or panels
- Shell seams opening under normal training use
- D-rings, chains, carabiners and swivels failing under rated load
- The spring column and base assembly on the BOB standing bag
- Bracket welds or steelwork failing within rated capacity
Not covered
- Normal wear. A shell that has worn thin after two years of daily use has done its job. Rotating the bag, as described in our maintenance guide, delays this considerably.
- Incorrect installation. A bracket mounted to a partition wall, or anchors unsuited to the wall type, are installation faults rather than product faults.
- Exceeding rated capacity. The WM-40 is rated to 100kg. Beyond that, the rating is the limit, not a suggestion.
- Moisture damage. A bag that has been hosed down, stored damp, or left with sweat on the shell for long periods.
- Cosmetic marks. Scuffs, surface marks and fading from use.
- Hand wraps beyond arrival condition — they are consumables.
Damaged on arrival
Contact us within 48 hours with photographs. We replace transit-damaged goods at our cost, including collecting the damaged item. Inspect the delivery before the team leaves if you can — it makes everything faster.
How to make a claim
- Email order@punchbag.sg with your order reference.
- For warranty claims, attach photographs of the fault. A clear photo of failed stitching usually settles it immediately.
- We reply within one working day with the outcome and next steps.
- Most claims need nothing sent back. If a replacement is due, we arrange it — and collect the faulty item at the same time where relevant.
Your statutory rights
Nothing in this policy limits your rights under the Consumer Protection (Fair Trading) Act or the Sale of Goods Act in Singapore. Where our policy is more generous than the law requires, our policy applies.
Returns & Warranty — FAQ
Can I return a punching bag if I change my mind?
Yes, within 7 days of receiving it, provided it is unused and in its original condition and packaging. Return shipping is at your cost for a change of mind. A bag that has been hung, hit or had its base filled is no longer returnable.
What does the 12-month warranty cover?
Manufacturing defects: stitching that fails, seams that open, hardware that breaks under normal use, and the spring column on the BOB standing bag. If the fault is in how the product was made, it is covered.
What is not covered by the warranty?
Normal wear from training, damage caused by incorrect installation, moisture damage from a bag stored damp or cleaned with water, cosmetic scuffs, and damage from use beyond the product's rated capacity. Hand wraps are consumables and are not covered beyond arrival condition.
What if my order arrives damaged?
Tell us within 48 hours with photographs and we will replace it at our cost, including collection of the damaged item. Check the bag before the delivery team leaves if you can — it makes the whole process simpler.
How do I start a return or a warranty claim?
Email order@punchbag.sg with your order reference and, for warranty claims, photographs of the fault. We will reply within one working day with what happens next. Most claims are resolved without you needing to send anything back.